Please be aware that deliveries may be affected by public and bank holidays. If you have any queries, please call us on 01380 722335 and one of the team will be able to assist you. Unfortunately we are currently unable to deliver to the following destinations.

Scottish Highlands postcodes IV, KW1-14, PA34, PA37-39, PH19-40, PH41 4, PH49-50, Scottish Islands. Northern Ireland, Isle of Man, Shetland Islands, Orkney Islands and the Channel Islands.

We use fully insulated packaging and your order will be carefully packed to ensure that the contents remain chilled, however on receiving your delivery we would recommend that you place your order directly into the fridge (or if preferred your freezer) as soon as you are able. Please ensure that you are at home to receive your delivery or if not you have left clear instructions for the driver delivering your order, something you can do during the check-out process.

We will attempt delivery to the address and postcode as it has been entered during the checkout process and cannot accept liability for late or failed delivery due to an incorrect address. If you are unsure of an address or postcode please check this before completing the check-out process.

For courier deliveries, you will be sent details of your consignment number by the courier in order to track your parcel.

Payment is taken by credit card and debit card at the time of placing your order. Any promotional offers will be applied at the time of checkout. Apologies but we are unable to accept Walter Rose and Son Limited gift vouchers as payment for website orders.

If you have registered your details on our website them you can view your orders by clicking on the right-hand button within the online shop and signing in.

If you change your mind after placing an order you may cancel your order before it is dispatched, by calling us on 01380 722335. We will provide you with a full refund.

As a traditional family business, we pride ourselves on providing all of our customers with the finest quality meat and a great service. In the unlikely event you are not happy with any aspect of your order then please get in touch with us by calling 01380 722335 or via the Contact Us section of this site. We will happily replace your order at no additional cost or provide you with a full refund.

If you have any questions or would like us to supply a cut of meat that you can’t see on our website then please give us a call on 01380 722335  and speak to one of the team to discuss your requirement.

If for some reason we are unable to supply any part of your order we will contact you to offer you a suitable replacement item that will be of similar or higher value at the same price. At this point you would of course be free to cancel your order. If you are not happy with the replacement item when it arrives, we will give you a full refund.