As a family-run business, we want you to be completely happy with your order. This policy explains when and how you’re entitled to a refund.
You can cancel your order at any time before it’s dispatched by calling us on 01380 722335. We’ll provide a full refund to your original payment method.
Because our products are fresh, perishable meat prepared to order, the standard 14-day distance-selling cancellation right under the Consumer Contracts Regulations 2013 does not apply once your order has been dispatched. The guarantees below set out the terms on which we handle returns and refunds after dispatch.
If you’re not happy with any aspect of your order once it arrives, please contact us on 01380 722335 or via our Contact page. We will:
This applies to products that are faulty, damaged, or not as described, and does not affect your statutory rights under the Consumer Rights Act 2015.
If part of your order is missing or incorrect, let us know within 48 hours of delivery and we’ll arrange a replacement or refund for the affected items.
If we’re unable to supply part of your order, we’ll contact you to offer a replacement item of similar or higher value at the same price. You’re free to cancel your order at this point. If you’re not happy with the replacement when it arrives, we’ll give you a full refund for it.
If your order doesn’t arrive as expected, please let us know within 48 hours so we can investigate with our delivery team or courier and arrange a replacement or refund.
Approved refunds are returned to your original payment method, typically within 5–10 working days.
Nothing in this policy affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 in relation to goods that are faulty, not as described, or not fit for purpose.
Walter Rose and Son Limited 21/22 Sidmouth Street, Devizes, Wiltshire, SN10 1LD enquiries@walterroseandson.co.uk 01380 722335
