At Walter Rose & Son, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal data, in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Walter Rose and Son Limited is the data controller responsible for your personal data.
When you interact with us, including placing an order or contacting us, we may collect the following personal information:
We may also collect limited technical data when you use our website, such as IP address, browser type, and browsing behaviour (via cookies — see our Cookie Policy).
We use your personal data for the following purposes, relying on these legal bases under UK GDPR:
| Purpose | Legal basis |
|---|---|
| Processing and fulfilling your orders | Performance of a contract |
| Managing payments and preventing fraudulent transactions | Contract / legal obligation |
| Responding to enquiries and providing customer service | Contract / legitimate interests |
| Sending marketing communications | Consent |
| Improving our website, services and customer experience | Legitimate interests |
| Internal business analysis and market research | Legitimate interests |
| Complying with legal and regulatory obligations | Legal obligation |
If you choose to receive marketing communications from us, we may contact you by email with updates, offers and news. You can opt out at any time by:
We will never send you marketing communications without your consent.
We do not sell your personal data and will never share your information with third parties for their own marketing purposes. However, we may share your data with trusted third parties where necessary for the operation of our business, including:
All third parties are required to respect the security of your data and process it in accordance with the law. Where any of our service providers are based outside the UK or European Economic Area, we ensure appropriate safeguards are in place toprotect your data.
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, or to meet legal, accounting or regulatory requirements. As a general guide:
When your data is no longer required, it will be securely deleted or anonymised.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. Payment information is handled securely via trusted third-party payment providers and is not stored directly on our systems.
Under data protection law, you have rights including:
To exercise any of these rights, please contact us using the details below. If you’re unhappy with how we’ve handled your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
We do not use your personal data for any automated decision-making that produces legal or similarly significant effects on you.
Our website and products, including age-restricted items such as alcohol, are not directed at children, and we do not knowingly collect personal data from anyone under 18.
Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings. For full detail, see our Cookie Policy.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Walter Rose & Son Walter Rose and Son Limited, 21/22 Sidmouth Street, Devizes, Wiltshire, SN10 1LD enquiries@walterroseandson.co.uk 01380 722335
